Refund and Returns Policy

 

At Alpha & Omega Peptide, we’re committed to delivering top-quality research peptides. If you’re not satisfied with your purchase, we offer a 30-day refund guarantee under the following conditions:

 

Eligibility

• Product must be unopened, unused, and in original condition.
• Opened products are not eligible for refund unless approved on a case-by-case basis.

Refund Requests

• Must be submitted within 30 days of the purchase date.
• Requests beyond 30 days are not eligible.

How to Request a Refund

1. Email: [email protected]
2. Phone: Contact our customer support team
   We’ll provide return instructions once your request is received.

Return Shipping

• Customer is responsible for return shipping costs.
• Use a trackable shipping method to ensure safe return.

Refund Processing

• Refunds are issued to the original payment method after inspection.
• Please allow a few business days for the refund to reflect in your account.

Shipping Issues

If your order arrives damaged, incomplete, or incorrect, contact us immediately at [email protected]. We’ll work quickly to resolve the issue with a replacement or refund.

 

Order Cancellations

• Orders can be modified or canceled within 60 minutes of purchase.
• After 60 minutes or once shipped, orders cannot be changed or canceled.

Shipping Policy

We currently ship to U.S. addresses only.

 

Carrier Delays

 Alpha & Omega Peptide is not responsible for shipping delays caused by:

• Weather
• Carrier issues
• Other factors beyond our control

Address Accuracy

• Double-check your shipping address during checkout.
• We are not responsible for delivery issues due to incorrect or incomplete addresses.

Delivery Confirmation

• If tracking shows your package as delivered but not received, contact the carrier (FedEx or USPS).
• We are happy to assist with filing a claim but are not liable for lost or stolen packages after delivery is confirmed.

Please contact [email protected] within 7 days of the listed delivery date to begin a claim for a missing shipment.

 

Thank you for choosing Alpha & Omega Peptide.

 

If you have any further questions or concerns, our support team is here to help.